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Refund Policy
When you can get your money back, what the window covers, and how to ask. Written plainly rather than buried.
Last updated: 10 September 2026
The Seven-Day Window
New subscribers have seven days from activation to request a refund if the service does not perform acceptably on their connection.
The window runs from the moment your line is activated, not from the moment you pay, so a delay in setting up does not eat into it.
What We Will Try First
Before refunding we will attempt to fix the problem. In most cases that means moving you to a different server or adjusting the buffer settings in your player, and it takes a few minutes.
The large majority of problems reported in the first week are resolved this way. If we cannot resolve it, the refund stands and we will not make you argue for it.
What the Window Covers
It covers the service failing to perform properly on your connection: persistent buffering we cannot fix, channels that will not load, or quality substantially below what was described.
- Persistent buffering that we are unable to resolve.
- A line that does not work on the device you told us about before purchase.
- Quality materially below what we described when you bought.
- A duplicate or accidental payment.
What It Does Not Cover
We cannot refund for every circumstance, and it is fairer to say so upfront than to decline later.
- A specific channel being unavailable where the lineup was described accurately before purchase.
- Problems caused by an unstable connection at your end that we have demonstrated and you have declined to address.
- Simply changing your mind after using the service for the full window.
- Requests made after the seven-day window has closed.
- Accounts suspended for breaching our Terms and Conditions.
Trials
Free trials involve no payment, so there is nothing to refund. That is precisely why we offer one: test the service properly before any money changes hands, and the refund question never arises.
How to Request a Refund
Email Cubeiptvteam@gmail.com or message us on Live Chat with the email address on your account and a short description of the problem. You do not need to complete a form.
Approved refunds are returned by the original payment method. Card refunds typically take three to five working days to appear, depending on your bank. Cryptocurrency refunds are returned to the wallet used for payment, at the value in the original currency at the time of purchase.
After the Window
Beyond seven days we do not offer pro-rata refunds on the remainder of a term. We will always try to fix a problem rather than leave you with something that does not work, and if we have made a genuine error we will put it right regardless of the calendar.
Chargebacks
If something is wrong, please talk to us before raising a chargeback with your bank. We would rather refund you directly and quickly. Raising a chargeback without contacting us first will result in the line being suspended while the dispute is investigated.
Questions About a Refund?
Cube IPTV
200 E. Santa Clara St, San Jose, CA 95113, United States
Email: Cubeiptvteam@gmail.com
Phone and WhatsApp: +1 669 318 3411