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Contact Cube IPTV
Message us any hour of any day. Most replies land within a few minutes, and if you are setting up for the first time we will stay with you until your first channel is playing.
How to Reach Us
Three ways in. All of them reach the same team, so pick whichever suits you.
Live Chat
The fastest route by a distance. Message us and a real person replies, usually within a few minutes. Best for setup help, because we can walk through your device with you step by step while you have it in front of you.
Better for anything you want a written record of: billing questions, refund requests, or a detailed problem you want to describe properly. We answer every email, usually the same hour.
What to Tell Us When You Message
You will get a faster, better answer if you include a few details up front. It saves a round trip of questions, and on a busy evening that can be the difference between watching the second half and missing it.
- The device you are using, with the model if you know it. A Firestick 4K Max behaves differently from a six-year-old smart TV.
- What exactly happens, and on which channel. One channel freezing is a different problem from everything freezing.
- What time it happened. Peak-hour problems point somewhere different from mid-afternoon ones.
- Whether it is one device or all of them. That single answer usually tells us where the fault sits.
- A photo of the screen if you are stuck during setup. We will tell you exactly what to press next.
Not a Customer Yet?
You do not need an account to talk to us. Tell us what you watch, what devices you own and roughly what your internet speed is, and we will tell you honestly whether the service suits you.
If it does not, we will say so. We would rather lose a sale than take money from someone who is going to be disappointed in week two.
Contact Details
200 E. Santa Clara St
San Jose, CA 95113
United States
About Our Address
San Jose is our correspondence and business address. Cube IPTV is an online service, so there is no walk-in counter and nothing to collect in person. Everything is handled by message, which is faster for you and means we can help whatever time zone you are in.
Before You Message Us
A few answers that solve most of what reaches our inbox.
How quickly will someone reply?
Live Chat is usually a few minutes, day or night. Email is normally within the hour. If you have not heard back in a couple of hours, message on Live Chat instead, because email can occasionally be caught by spam filters in either direction.
I have not received my login. What now?
Check your spam folder first, which is where it lands roughly a third of the time. If it is not there, message us with the email address you used and we will resend it straight away.
A channel keeps freezing. Can you fix it?
Usually within minutes. Send us the channel name and the time it happened. In most cases it is a server route we can move you off, and it is nothing to do with your device or connection.
Can I get help setting up before I pay?
Yes. Take a free trial line and we will set it up with you on Live Chat. There is no card required and nothing to cancel.
Do you offer support in other languages?
Our support is in English. If that is difficult for you, write in your own language and we will do our best; most messages are straightforward enough that translation handles it fine.
Can I visit your office?
No, and we would rather be upfront about that. The San Jose address is for correspondence. Everything we do is handled online, which is why support runs around the clock rather than nine to five.